YOUCANIC Scanner Screen Replacement Service for UCAN-II Series Scanners, Mail In Repair, Tested Before Return, Free Return Shipping in the US
Easy Returns
If you don't love it, return it within 31 days. No questions asked, no restocking fee.
Free US Shipping
Order by 2 PM Eastern on a business day and it ships the same day from Maryland. Free shipping on every US order.
Technicians On The Phone
Call 1-888-959-4265, Monday to Friday 9 AM to 4 PM Eastern. The people who answer use these scanners every week.
Dropped The Scanner And Cracked The Screen? We Put A New One In And Test It Before It Comes Back.
A cracked or dead screen does not have to mean a new scanner. Mail your YOUCANIC UCAN-II series tablet and its Bluetooth VCI to our shop in Towson, Maryland. We replace the screen, check the scanner over, make sure it talks to the VCI and ship it back to you at no charge within the US. Your software and vehicle coverage stay on the unit you already own.
This Is A Repair Service. You Must Send Us Your Scanner.
Nothing ships to you when you check out. After you order, pack the tablet and its Bluetooth VCI with a note carrying your order number and return address, and mail them to YOUCANIC, 606 Baltimore Avenue, Suite 405, Towson, MD 21204. You pay the shipping to us; the trip back inside the US is free. Put your scanner model and serial number (on the label on the back of the tablet) in the order notes at checkout so we can have the right screen ready.
Outside the US? Email support@youcanic.com before you ship, and mark the customs form "repair and return" so the scanner is not treated as an import on the way in or on the way home.
Before You Order: Is It Really The Screen?
Cracked glass or a screen that shows lines and blotches after a drop is a screen. Two other symptoms look like a dead screen and are not:
- Black screen, nothing happens on the power button. Usually a deeply discharged battery, not the display. Charge it for at least an hour with the scanner off, on a plain 5 V phone charger of 500 mA to 1 A, not a fast charger. The LED at the top left should light while charging. Still dark after that? Call us before you buy this service.
- Touch is erratic or ignores you, but the picture is fine. Hold the power button for 5 seconds, tap Power Off, and start it again. If touch is still wrong on a scanner that has not been dropped, email support first; it may be covered.
Every YOUCANIC scanner carries a one year warranty against manufacturing defects. A screen broken in a fall is not a defect, which is what this service is for. A screen that fails on its own inside the first year may be covered, so write to support@youcanic.com with your order number and a photo before paying for anything.
How The Service Works
- Order this service and note your model and serial number at checkout.
- Pack the tablet and the VCI with padding on every side, add a note with your order number, and ship to 606 Baltimore Avenue, Suite 405, Towson, MD 21204. Use a tracked service; the unit is in your hands until it reaches us.
- We replace the screen and go over the rest of the scanner for damage from the same fall.
- We test it: power, charging, touch, and a live connection to your VCI, so it leaves here working, not just looking fixed.
- It ships back free within the US with tracking emailed to you.
If we find damage beyond the screen that changes the cost of the repair, we stop and email you with the options before doing anything else.
What Is Included
| Service | Screen replacement on a YOUCANIC UCAN-II series scanner tablet |
| Price | $170, covering the new screen assembly, the labor and the testing |
| You send | The tablet and its Bluetooth VCI, with your order number inside the box |
| Ship to | YOUCANIC, 606 Baltimore Avenue, Suite 405, Towson, MD 21204 |
| Shipping | You pay to send it in; return shipping within the US is free. International customers email first and mark customs "repair and return" |
| Not included | Repairs beyond the screen; we quote those separately after inspection, before any work |
| Support | 1-888-959-4265 or support@youcanic.com, Mon to Fri, 9 AM to 4 PM Eastern |
Frequently Asked Questions
Which scanners can you do this for?
YOUCANIC UCAN-II series tablets. Put your exact model (for example UCAN-II-B, UCAN-II-C or UCAN-II Pro) and serial number in the order notes; if you are not sure, email a photo of the label on the back and we will tell you.
Why do you want the VCI too?
So we can test the finished scanner the way you use it, connected to a vehicle through your own VCI, rather than only checking that the new screen lights up.
How long will it take?
It depends on shipping time each way and on the queue when it arrives. We email you when the scanner reaches us and again with tracking when it ships back. Call if you have a job waiting on it and we will tell you where it stands.
Will I lose my software, updates or vehicle coverage?
The screen is a hardware part. Your scanner, its license and its coverage are the same unit when it comes back. If anything about the software needs attention while it is here, we tell you.
Is a cracked screen covered by the warranty?
No. The one year warranty covers manufacturing defects, shipping damage and a faulty VCI. A screen broken in a drop is accidental damage, which this service repairs. A screen that stops working on its own within the first year may be covered, so email support first.
Is it worth repairing, or should I buy a new scanner?
For a working scanner with a broken screen, repair keeps your unit, your license and your updates for $170. If the scanner also has other damage, we tell you what we found and the cost before doing anything, and you decide.
What if you find other damage?
We stop and email you with what we found and what it would cost. Nothing beyond the screen is done without your yes. If you decide not to proceed, we talk through the options with you.
I am outside the US. Can I use this service?
Email support@youcanic.com before shipping so we can confirm the details and the return shipping cost. Mark the customs declaration "repair and return" in both directions.
Have another question? Search the full YOUCANIC knowledge base:
Our Commitment To You
Shipping information
Free US shipping on every order, no minimum, with tracking. Orders placed before 2 PM Eastern on a business day ship the same day from Maryland; most US orders arrive in 2 to 4 business days. Worldwide shipping is calculated by weight and destination and shown at checkout before you pay. See the shipping policy.
Returns and warranty
31 day returns, no questions asked. Open it and use it on your car first; if it is not right, send it back for a full refund within 24 hours of the return arriving. YOUCANIC scanners carry a 1 year warranty against defects, repaired or replaced in our Towson, Maryland shop with free shipping both ways inside the US, and software updates are free for life. See the returns page and the warranty page.
