Shipping Policy
When you order a tool, you want to get to work. We ship fast, with tracking, and we keep you in the loop from checkout to delivery. Here is exactly what to expect.
Free Shipping In The United States
Every US order ships free. No minimum, no code, no threshold. Tracked service is the default at checkout, and most US orders arrive in 2 to 4 business days after they ship. If you need it faster, UPS expedited options are shown at checkout at the carrier's rate.
Order Processing And Cutoff
We ship every business day, Monday through Friday, excluding major holidays, from Maryland.
Orders placed before 2:00 PM Eastern on a business day ship the same day. Orders placed after 2:00 PM Eastern, on weekends or on holidays ship the next business day.
Processing time and transit time are two different things. Processing is how long it takes us to pack the order and hand it to the carrier. Transit is how long the carrier takes to deliver it. The estimated delivery date at checkout reflects both.
Worldwide Shipping
We ship to most countries. International shipping is not free: the rate is calculated by weight and destination and shown at checkout before you pay, with UPS and DHL Express as the usual carriers. International deliveries generally take 2 to 10 business days depending on destination and customs clearance.
Duties and taxes are the customer's responsibility. Your country's customs office may charge import duty, VAT or a brokerage fee before releasing the package. These charges are set by your government, are not included in the price or the shipping you pay us, and vary by country. If a package is refused or goes unclaimed because of unpaid duties, see the refused and unclaimed section of our returns page.
Carriers
We ship with USPS, UPS, FedEx and DHL. The carriers and service levels available for your order are shown at checkout based on your address and what is in your cart. If you prefer a specific carrier, reply to your order confirmation email and we will do our best to use it.
Tracking Your Order
When your order ships you receive an email with a tracking number so you can follow the package from our door to yours. You can also use the Track Order link in the menu.
Lost Or Damaged Packages
We pack every order with care, but once a package is in the carrier network, delivery is in their hands. If your order arrives damaged, take photos of the packaging and the product and contact us right away; we will work with the carrier to get you a replacement or a refund as quickly as possible.
If tracking shows your package as delivered but you do not have it, check with neighbors and your building's mail room, then contact us and we will open a case with the carrier. The sooner you reach out after the expected delivery date, the faster it gets resolved.
Returns
You have 31 days from delivery to start a return, no questions asked. The returns page explains the process, the prepaid label for US returns and the few exceptions.
Questions
Call 1-888-959-4265, Monday to Friday, 9 AM to 4 PM Eastern, or email support@youcanic.com any time. We would rather answer your question before you order than leave you guessing.
YOUCANIC, 606 Baltimore Ave #405, Towson, MD 21204.