Frequently Asked Questions

Updated October 27, 2026 by the YOUCANIC team in Towson, Maryland.

Ordering And Payment

How do I track my order?

Every order gets a tracking number by email the moment it ships. You can also enter your order number on the track order page at any time.

Can I change or cancel an order after placing it?

Yes, if it has not shipped. Orders placed before 2 PM Eastern on a business day usually ship the same day, so call 1-888-959-4265 or email support@youcanic.com with the order number as soon as you can. Once it has shipped, use the 31 day return instead.

Which payment methods do you accept?

Major credit and debit cards, Shop Pay, Apple Pay and Google Pay, all through Shopify's secure checkout. We never see or store your card number.

Do you charge sales tax?

Sales tax is calculated at checkout based on your shipping address and the rules in your state, and shown before you pay.

Shipping

How much is shipping?

US shipping is free on every order, with no minimum and with tracking. International shipping is calculated by weight and destination and shown at checkout before you pay.

How fast will my order arrive?

Orders placed before 2 PM Eastern Monday to Friday ship the same day from Maryland; later orders ship the next business day. Most US addresses see delivery in 2 to 4 business days.

Do you ship outside the United States?

Yes, worldwide, usually by UPS or DHL Express. Delivery generally takes 2 to 10 business days depending on destination and customs. Duties and taxes in your country are collected on delivery and are your responsibility. Full details are on the shipping policy.

Where do orders ship from?

From YOUCANIC in Towson, Maryland, in the Baltimore area. The same building houses the technicians who answer the support line.

Returns And Refunds

What is the return policy?

31 days from the day the order is delivered to the day you drop the return off, for any reason, no questions asked. You can open the box and use the tool on your car first. Full details are on the returns page.

How do I start a return?

Call 1-888-959-4265, email support@youcanic.com, or use the form on the returns page with your order number. For US returns we email a prepaid label; the carrier's label cost is deducted from the refund, and we tell you the amount first. If the item is defective, the label is free.

How fast is the refund?

Within 24 hours of the return arriving in Maryland and passing a quick check for completeness, to your original payment method. Your bank usually shows it 2 to 3 business days later.

Is there a restocking fee?

Not on your first return of a product. A 10 percent fee applies only if you order the same product again and return it a second time, or on an international order that is refused or unclaimed.

What cannot be returned?

A TPMS sensor programmed to your sensor ID, and a repair or programming service once it has been performed. Each of those pages says so before you order.

Warranty And Repairs

What warranty comes with a YOUCANIC scanner?

One year from delivery against defects in materials and workmanship, covering the tablet, the Bluetooth VCI, the included accessories and the battery. A covered fault is repaired or replaced free, with shipping both ways on us inside the US. Open box units carry the same warranty. Details are on the warranty page.

What happens if I break the screen or the battery wears out after the warranty?

We repair both in our own shop. The screen replacement service and the battery replacement are mail in services with free return shipping inside the US, and your software and vehicle coverage stay on the unit.

Do I have to pay for software updates?

No. Updates for the UCAN-II Pro and UCAN-HD-A are free for the life of the product, install over WiFi from the tablet, and there is no subscription or renewal fee. The scanner keeps working even if you never update it. See how long updates continue.

Choosing A Scanner

Which scanner do I need?

For cars, SUVs, vans and pickups up to the 3500 series, the UCAN-II Pro. For Class 4 to 8 trucks, buses, diesel engines and off highway equipment, the UCAN-HD-A. For a quick check engine light reader and a live dashboard on your phone, the UCAN-GO. The scanners by make pages walk through the choice for 50 makes.

Will the UCAN-II Pro work on my vehicle?

It covers 140 plus makes from 1996 to current, gas, diesel, hybrid and many EVs. Look up your exact year, make and model, and the function you need, at coverage.youcanic.com before you order, or email support@youcanic.com with your VIN and we will confirm.

Does it need an adapter for my car?

Most vehicles plug straight into the 16 pin port. Three groups need one: 2018 and newer Chrysler, Dodge, Jeep, RAM and Fiat use the FCA 12+8 adapter, which is included with a new UCAN-II Pro; many 2019 and newer BMW, Mercedes-Benz, Audi, VW, Porsche, Land Rover, Jaguar and Volvo models use the DoIP adapter; and 1990s BMW and Mercedes-Benz cars with the round socket under the hood use the 20 pin or 38 pin adapter. Each make page says which applies.

Does it work without internet?

Yes. Diagnostics, live data, active tests and service functions all work offline. WiFi is only used for updates and the AI code explanations.

Can I rent a scanner instead of buying?

Yes. The UCAN-II Pro rental gives you the scanner for a week with a refundable deposit. The rental kit does not include the FCA 12+8 adapter, so for a 2018 or newer Chrysler, Dodge, Jeep or RAM add the adapter to the order.

What is an open box scanner?

A UCAN-II Pro that came back inside the 31 day window, was inspected and tested in our shop, and is sold at a lower price with the same 1 year warranty and the same lifetime free updates as a new one.

Support

How do I reach a technician?

Call 1-888-959-4265 Monday to Friday, 9 AM to 4 PM Eastern, or email support@youcanic.com any time. The people who answer use these scanners every week.

Can you help me while I am in the middle of a procedure?

Yes. A technician can connect to the scanner through TeamViewer and walk the procedure with you on the tablet. Have the scanner connected to WiFi and the vehicle before you call.

Where can I learn how to use the scanner?

The service functions guides explain the most used procedures step by step, youcanic.com has free repair guides and videos for most makes, and the YOUCANIC YouTube channel shows the scanner in use on real cars.