Warranty

Updated October 24, 2026. This page describes the warranty on products sold by YOUCANIC at shop.youcanic.com.

What Does The YOUCANIC Warranty Cover?

For one year from the delivery date, YOUCANIC branded products are covered against defects in materials and workmanship. On a scanner that means:

• The tablet itself: power, charging, touch response, WiFi and Bluetooth, the camera and the built in TPMS module on the UCAN-II Pro.
• The Bluetooth VCI that plugs into the vehicle, and the adapters and cables that came in the box.
• The battery. A battery that will not hold a charge inside the first year is replaced free. Try the slow charge described on the battery page first, because a deeply discharged battery often recovers.
• A screen that fails on its own, with no drop or impact, inside the first year.
• Damage that happened in shipping. Tell us within a few days of delivery and keep the packaging.
• Open box UCAN-II Pro scanners carry the same 1 year warranty as a new unit.

A covered fault is fixed in our shop in Towson, Maryland or the unit is replaced. Warranty shipments travel at our expense in both directions inside the US. Your scanner, its license and its vehicle coverage stay with the same unit, and if a replacement is needed we move you to a working one.

Products from other brands sold in this store carry the warranty stated on their own product page. If a product page does not say, ask us before you order and we will tell you what applies.

How Do I Make A Warranty Claim?

1. Contact support. Email support@youcanic.com with your order number, the scanner model and serial number from the label on the back of the tablet, and what is happening. A photo or a short video helps. Or call 1-888-959-4265, Monday to Friday 9 AM to 4 PM Eastern.
2. We try to fix it remotely first. Many faults are software, a flat battery or a setting. A technician can connect to the scanner through TeamViewer and often has it working in one call.
3. If it has to come in, we send a prepaid label. For a covered defect the label is free. Pack the tablet and the VCI with padding and your order number inside the box.
4. We repair or replace it and test it. Power, charging, touch and a live connection to your VCI are checked before anything ships back.
5. It ships back free inside the US, with tracking emailed to you. Outside the US, email first so we can confirm the shipping arrangement and the customs wording.

What Happens After The First Year?

How Is The Warranty Different From The 31 Day Return?

The 31 day return is for any reason at all. Open it, use it on your car, and if it is not right send it back for a full refund within 24 hours of arrival. Details are on the returns page.

The 1 year warranty covers defects, and it does not end when the return window closes. If something fails in month six, we repair or replace it, and warranty shipments are free in both directions inside the US.

Warranty Questions

How long is the warranty on the UCAN-II Pro?

One year from the delivery date, covering defects in materials and workmanship on the tablet, the VCI, the included accessories and the battery. Software updates and support are free for life and are not limited to the warranty period.

Does an open box scanner have the same warranty?

Yes. An open box UCAN-II Pro is a returned unit that has been inspected and tested in our shop, and it carries the same 1 year warranty and the same lifetime free updates as a new one.

Is the UCAN-HD-A heavy duty scanner covered the same way?

Yes. The UCAN-HD-A carries a 12 month warranty against defects, free software updates with no subscription, and the same technician support line.

Who pays the shipping on a warranty repair?

YOUCANIC does, in both directions inside the US. We email a prepaid label for the trip in and ship the repaired or replacement unit back with tracking. Customers outside the US should email support before shipping so we can confirm the arrangement.

Is a cracked screen covered?

A screen broken in a drop is accidental damage, not a defect, so it is repaired as a paid service through the screen replacement page. A screen that fails on its own inside the first year may be covered, so email support with a photo before paying for anything.

My scanner will not turn on. Is it dead?

Usually not. A tablet that sat unused for weeks is often deeply discharged. Charge it switched off for at least an hour on a plain 5 V phone charger, not a fast charger, and watch for the LED at the top left. If it still shows nothing, contact support; inside the first year a faulty battery or charging fault is covered.

Do I need a receipt?

Your order number is enough. If you bought the scanner secondhand, email the serial number from the label on the back and we will tell you what we can do.

Will I lose my software or vehicle coverage during a repair?

No. The license and coverage stay on your scanner, and if we replace the unit we move you to a working one with the same updates.