The 12+8 Adapter is used to bypass FCA Vehicles Security Gateway Module (SGM) which limits an aftermarket scan tool to only reading DTCs and viewing data. 

Most 2018 and newer FCA vehicles include a Security Gateway Module.

If you don't use AutoAuth you can expect to see this message when scanning a Chrysler, Dodge, Jeep, Fiat, or Alfa vehicle with the Security Gateway Module:

DEVICE UNABLE TO COMMUNICATE WITH THE CONTROL UNIT

Placement of the SGM varies, but it is often located in the sidekick panel, passenger side near the glove box, or behind the radio. 

The 12+8 Adapter connects to the Autel MaxiSys VCI.

Adapter needed on:
20% of 2017 Chrysler products
50% of 2018 Chrysler products
90% of 2019 Chrysler products 
100% by 2020  

Only for customers who have purchased YOUCANIC full system scanner. If you purchase this adapter without the scanner, your order will be canceled. If you have purchased the scanner previously, use the same email address so that we can verify the purchase. 

Product Overview

The YOUCANIC 6000A Max Jump Starter Model RB600A is an advanced, 12V UltraSafe Portable Lithium Jump Starter designed for powerful engine starts. Rated at a peak current of 6000A, this portable car battery booster pack can jump-start all gasoline, hybrid and up to 10-cylinder diesel engines. The YOUCANIC 6000A Jump Starter is part of the Extreme Series, offering unmatched performance and reliability.

Our high-capacity jump starter boasts impressive features including 6000A peak cranking amps and a substantial 24000mAh (88.8Wh) battery capacity, making it suitable for jump-starting all types of gasoline cars, trucks, SUVs, and even up to 10-cylinder diesel engines. Additionally, it offers the convenience of charging phones and tablets multiple times, ensuring you stay powered up in any situation.

The YOUCANIC 6000A Max Jump Starter delivers up to 6000A peak current, ensuring maximum energy release at every start. This powerful jump starter is designed to handle the toughest engine starts, making it ideal for many vehicles, including cars, motorcycles, trucks, ATVs, boats, RVs, vans, SUVs, and tractors.

Turbo Chargeable:
Equipped with cutting-edge USB-C technology and power delivery, the YOUCANIC 6000A allows for ultra-fast recharging. It can fully recharge in just 2.7 hours or provide enough power for a jump start after only 5 minutes of charging.

With USB-C Power Delivery, the YOUCANIC 6000A Jump Starter can charge all your USB-C devices, including phones, tablets, laptops, and wearables. Its internal power bank ensures you stay connected, even in emergencies.

The YOUCANIC 6000A features enhanced safety measures, including spark-proof technology and reverse polarity protection. Its improved thermal efficiency and power management ensure better performance and longer battery life, providing peace of mind during use.

The YOUCANIC 6000A is one of the most versatile jump starters available. It's suitable for jump-starting a wide variety of vehicles, from compact cars to large trucks and everything in between. Whether dealing with a dead battery in a motorcycle or a boat, this jump starter covers you.

• Ultra-Bright LED Light: Comes with three modes (Lighting, Flash, SOS) to help you in various situations, from nighttime emergencies to signaling for help.
• Smart Safety Protection: The intelligent jumper clamps provide eight safety protections, ensuring safe and reliable operation.

• YOUCANIC 6000A Max Jump Starter
• Heavy-Duty Jumper Cable Clamps
• USB-C Charging Cable
• 12V USB-C Fast Charger
• Storage Case
• 1-Year Warranty
• User Manual

Why Choose the YOUCANIC 6000A Jump Starter?

The YOUCANIC 6000A Max Jump Starter is not just an upgrade; it's a revolutionary product in the world of portable jump starters. With its extreme power, fast recharging capabilities, and versatile charging options, it is the ultimate solution for ensuring your vehicle is always ready to go. Designed with the latest safety technology and built to last, the YOUCANIC 6000A is your reliable companion for all your jump-starting needs.

Upgrade to the YOUCANIC 6000A Max Jump Starter and never be stranded again!

Imagine you're about to head out for an important meeting or a long-awaited road trip, but your car won’t start. The frustration and inconvenience are undeniable. With the YOUCANIC Battery and Alternator Tester, you can avoid these unexpected moments by ensuring your battery is always in top condition. This powerful tool gives you the peace of mind that comes with knowing your vehicle’s battery health, allowing you to hit the road without worry confidently.

Unlock the Power of Accurate Diagnostics

The YOUCANIC Battery and Alternator Tester is more than just a tool; it's a reliable companion for every vehicle owner. It empowers you with precise, real-time data about your battery's health, ensuring you're never caught off guard by a dead battery. Whether you're a seasoned mechanic or a car enthusiast, this tester is designed to be your go-to solution for battery maintenance and troubleshooting.

Works on all 12 volt batteries including car batteries, SUV batteries, truck batteries, boat batteries, motorcycle batteries, and even RV batteries. 

Key Features and Benefits

1. Comprehensive Testing Capabilities

• Tests CCA 100-2000, 30-220Ah – the highest CCA range in the market.
• Analyzes batteries both on and off the vehicle.
• Vehicle cranking system test – evaluates cranking time, voltage, and overall status.
• Vehicle charging system test – assesses load voltage, unloaded voltage, ripple status, and charging system health.

2. Quick and Accurate Results

• Accurate tester results in milliseconds (tolerance ±15).
• Provides comprehensive battery life analysis with clear results: Good or Replace.
• Fast and precise readings within 2-3 seconds.

3. User-Friendly Design

• Easily readable LCD screen display.
• ONE-CLICK QUICK TEST – simply input the rated battery capacity (AH) and get instant results.
• Compact design with intuitive navigation buttons for easy operation.

4. Advanced Safety Features

• Designed with reverse polarity protection to prevent damage to the tester or vehicle.
• No internal battery is required – it is powered directly from the tested battery.
• Equipped with a 3.0-foot-long cable made of a thick, flexible insulator for added safety.

5. Wide Range of Battery Compatibility

• Suitable for testing a variety of 12V batteries, including Starting, Lighting, and Ignition (SLI), Deep Cycled, Marine (Flooded), VRLA, Maintenance Free (MF), Sealed Maintenance Free (SMF), Absorption Glass Mat (AGM), and GEL cell batteries.
• Supports major battery standards: JIS, SAE, EN, DIN, and IEC.

6. Convenient Data Management

• Stores test results with a print function for easy record-keeping.
• Provides clear test results such as Good Battery, Good but Recharge, Replace, Bad Cell Replace, and Charge-Retest.

Print Battery Reports

The scan tool allows you to print reports via any Windows device. Download software and watch how to video here. 

Peace of Mind with Every Drive

With the YOUCANIC Battery and Alternator Tester, you're not just buying a tool but investing in peace of mind. This device ensures your vehicle's battery is always ready to perform, reducing the risk of unexpected breakdowns. Make the smart choice today and keep your journeys smooth and worry-free with YOUCANIC.

YOUCANIC Battery and Alternator Test

Unlock the full potential of your vehicle’s battery with the YOUCANIC Battery and Alternator Tester. Experience unparalleled accuracy, ease of use, and comprehensive diagnostics that confidently keep you on the move. Get yours now and drive with the assurance that your battery is always in optimal condition!

.: Material: premium water-resistant vinyl
.: Waterproof sticky adhesive
.: Suitable for indoor and outdoor use
.: Easy peel backing
.: Matte finish

.: Outside: 100% white polyester
.: Inside: 100% black soft foam liner
.: Edge-to-edge print
.: Size options: Regular Can (3.5'' x 4.3'') and Slim Can (3.5'' x 6'')

.: Durable 20oz loop polyester carpeting face
.: Sturdy non-skid rubber backing
.: Front and rear mat options
.: Made in the USA
.: NB! One piece per listing
.: NB! Due to the production process of the mats, please allow for slight print placement shifts with a tolerance +/- 1/3"

.: Polyester needle-punch surface
.: White base and black trim
.: Non-slip rubber backing
.: Set includes 2 rear car mats
.: NB! Print might slightly shift due to the production process of the mats - please keep the important details within the safe area

.: Materials: 100% bio-washed chino twill (hat), 100% faux leather (patch)
.: Unstructured, six-panel, low-profile
.: Pre-curved bill
.: Blank sourced from Bangladesh
.: Sewn-in label
.: NB! Hand-wash only

.: Pre-drilled holes
.: Compatible with License Plate (11.8" x 6.1")
.: Easy Installation
.: Lightweight aluminum
.: NB! Check local state legislation regarding License Plate Frame shapes and sizes before ordering

.: 100% preshrunk cotton
.: Light fabric (5.2 oz /yd² (176 g/m²))
.: Relaxed fit
.: Tear-away label
.: Runs true to size

Adapter for 1996-2002 Mercedes-Benz vehicles with 38-pin port under the hood. Available only with the purchase of a YOUCANIC UCAN-II full-system scanner.

Please contact us to verify that our scanner has the software to cover your model if your Mercedes-Benz is made before 2002. 

This adapter is only available for customers who have purchased the YOUCANIC full-system scanner. 

Supported models: https://www.youcanic.com/mercedes-benz-models-with-38-pin-port/

This is a refurbished power electronic module for the 2010-2013 Mercedes-Benz S400 Hybrid.  At a fraction of the dealer price.

If you purchase our rebuilt unit and return your core to us within two weeks, you are eligible for a core refund. This refund will be the difference between the amount you initially paid and the cost of the rebuild option. Ensure the core is returned within the specified two-week timeframe.

Rebuild to last longer than the original. 

We not only sell these units but we stand behind them. We will provide step-by-step installation instructions.

If there is an issue or questions with installation we are here to help. We also install these units and if you need us to install them for you please contact us. 

We can also install this for you if you can get your car towed to Baltimore, Maryland. Contact us for the installation price. 

Shipping: 10-14 Days

90 Day Warranty

Returns: Accepted

Origin: DE(Origin)
Item Type: Drive Elements
Item Width: 35cm
Model Name: 2215404450
External Testing Certification: CC
Item Diameter: 25inch
Item Height: 25inch
Year: 2010-2013
Material Type: Mental
Item Weight: 7kg
Special Features: 2215404450

.: Material: white aluminum with a glossy finish
.: One size: 12.3" x 6.5" (31.1cm x 16.5cm)
.: Silver backing
.: Pre-drilled holes
.: NB! Check local state legislation regarding License Plate Frame shapes and sizes before ordering

YOUCANIC OBD-II scanner allows you to read and clear check engine lights. It can read fault codes and clear them on any vehicle. 

Our scanner also allows you to check live sensor data from any sensor that sends data to the Engine Control Unit (ECU). 

In addition, you will be able to determine if your vehicle is ready to pass the emission test. 

• Diagnose the check engine light and clear the fault codes. 
  

• Works on all 1996 and gasoline and diesel cars. including domestic and imported vehicles. 

• Can retrieve generic (P0, P2, P3, and U0), manufacturer-specific (P1, P3, and U1) codes, and pending codes. 
  

• Determines the cause of the Check Engine Light(MIL).
  

• Turn off Check Engine Light (MIL)
  

• View freeze frame data.

• Supports all 10 OBD-II test modes on all OBD-II compliant vehicles.
  

• Display monitor and I/M readiness status (emissions),
  

• Display live O2 sensor test data, EVAP System test data
  

• Live sensor data in text mode and graph mode (1996 and newer vehicles) 
  

• Built-in DTC look-up library and display definition.

Specification: 

• Size: 11.6 * 2.4 * 8cm 

• Net weight: 0.161kgs
  

Package included:

• 1 x YOUCANIC UCAN-I Car Scanner
• 1 x English  Manual

.: Material: 100% polyester
.: Left and right covers designed separately
.: One set contains TWO seat covers
.: Quick and easy installation
.: Black back cover
.: NB! These car seat covers should NOT be used on a seat with integrated airbags, seatbelts and armrests

.: 50% cotton, 50% polyester
.: Medium-heavy fabric (8 oz/yd² (271 g/m²))
.: Classic fit
.: Sewn-in label
.: Runs true to size

.: 100% Cotton (fiber content may vary for different colors)
.: Medium fabric (6.0 oz/yd² (203 g/m²))
.: Classic fit
.: Tear-away label
.: Runs bigger than usual

.: Material: 100% aluminum
.: One size: 12" × 6" (30.5 × 15.2 cm)
.: 4 holes for attachment
.: NB! The product does not come with mounting hardware
.: Assembled in the USA from globally sourced parts

Introducing the YOUCANIC 1000 Bluetooth Music Adapter – the ultimate solution for streaming music from your smartphone to your car's audio system. Tailored specifically for Mercedes-Benz, Audi, and VW owners, this cutting-edge device seamlessly integrates with many 2005-2017 models equipped with an iPod adapter. Elevate your driving experience by transforming your vehicle into a concert hall on wheels, with superior sound quality that will make every journey unforgettable.

Key Features:

• Dual Device Connectivity: The YOUCANIC 1000 allows for simultaneous pairing with two Bluetooth devices, letting you and your passenger DJ your road trips without the need to reconnect devices.

• Effortless Plug & Play Installation: This wireless Bluetooth music adapter is designed for Mercedes' original factory kit and plugs directly into your car's existing media socket. No installation is required; it's as simple as plug, pair, and play.

• Advanced Bluetooth A2DP Streaming: Enjoy high-quality music streaming from any Bluetooth-enabled device directly to your Mercedes-Benz MMI, Audi, or VW sound system. The YOUCANIC 1000 supports Bluetooth A2DP for seamless audio playback, ensuring your playlists sound their best.

• Versatile Compatibility: The adapter is crafted to work with all Mercedes-Benz models and is equipped with AMI interfaces, typically found in the armrest box or co-pilot storage. For optimal compatibility, it's important to verify the presence of a corresponding socket in your vehicle.

• Smartphone Integration: Pair your Bluetooth-enabled smartphone, tablet, or any music device, select "AUX" from the "Audio" menu, and enjoy music from apps like YouTube, Pandora, Spotify, and more. While it doesn’t support hands-free calling, it prioritizes high-quality music streaming without interruptions.

• USB Functionality: Switch to USB mode (indicated by a red LED) to play music directly from a flash drive via the Mercedes-Benz MMI system. This mode also displays song information and allows track control directly from the MMI interface. Additionally, it can charge your smartphone through a USB connection.

• High-Performance Bluetooth v4.0 with EDR: Experience superior wireless performance and stable connectivity, thanks to the latest Bluetooth technology. This ensures your music streaming is of the highest quality with minimal latency.

The YOUCANIC 1000 Bluetooth Music Adapter is not just an accessory; it's an upgrade to your driving experience. It brings modern connectivity to classic luxury, allowing you to enjoy your music your way without compromising on sound quality or convenience. Make every journey a musical adventure with YOUCANIC 1000.

Compatible with Apple device/android device/ Windows Device

Vehicles Supported

Benz (for 2009 and UP Model!!!!)
- C Class
- CLS 2010
- E class (W212 / S212)
- M class
- R class
- S Class
and others with the special equipment Media Interface (Code 518)

Audi 
For Audi A1 A3 A8 Q3 TT (with AMI interface)
For Audi A6/S6 (2009 onward)
For Audi A8/S8 and A8-L (2009 onward)
For Audi All Road (2009 onward)
For Audi Q3(2009 onward)
For Audi TT (latest shape)
For Audi R8

Volkswagen / Skoda/ Seat
For VW Golf MK6 2009-2012
For VW GTI MK6 2009-2012
For VW Passat B6 2008-2012
For VW CC 2008-2012
For VW Tiguan 2008-2012
For VW Touareg 2008-2012
For VW EOS 2008-2012
For Skoda
For Superb 2008-2013
For Octavia 2009-2013
For Fabia 2010-2013
For Seat 2009-2013

Product Info

• Total Length: approx. 31cm / 12.2"
• Transmission frequency: 2.4-4.8ghz
• Working area: 10M
• SNR: greater than 75db
• Distortion: less than 1%
• Working voltage: 5V
• Working current: 25-50ma
• Bluetooth version: support v4.0 with EDR
• Suitable system: 3G MMI System
• Type: Audio Cables, Electric
• Color: Black
• Material: Plastic
• Function: Audio and USB Drive
• Voice prompt: support pairing voice prompt when power on
• USB charger: (LED Rad)
• LED Mode: Red-u drive, Blue-bluetooth

.: Double wall insulation
.: Material: Stainless steel
.: Fits perfectly in car cup holder
.: Spill-resistant sliding lid with a rubber gasket to prevent leaks

.: One shape: Rectangular
.: Material: Durable, high-density foam with an ultra-thin rubber base
.: 1/16" (1.58 mm) thick
.: One-sided print

Replacement adapter for those who have lost the adapter to their UCAN-II-B. This can not be added to the YOUCANIC scanner wired version. 

Also once you get the adapter please contact us for instructions as how to pair it. 

Discover the power of flexible, in-depth inspections with the YOUCANIC USB Videoscope. Equipped with a camera-tipped probe, this tool is designed to navigate around corners, penetrate behind walls, and access other hard-to-reach areas with ease.

The waterproof probe and camera lens, complemented by a built-in LED, are perfectly suited for inspecting dark, fluid-soaked, and inaccessible areas. This makes the Videoscope an invaluable tool for mechanics who can, for instance, inspect engine cylinder walls by simply removing a spark plug and inserting the probe.

The YOUCANIC USB Videoscope transforms your tablet scanner into a comprehensive video inspection scope, capable of revealing areas typically hidden from sight. With the ability to record both images and videos, it provides a cost-effective solution for inspecting vehicles, machinery, and infrastructure.

Experience the convenience and efficiency of the YOUCANIC USB Videoscope, and take your inspections to the next level.

The YOUCANIC wireless charging pad is made with highly durable, double-wall plastic, and supports 5W wireless charging that is compatible with iPhones and various Android smartphones. Each pad includes one 11.8" USB to Micro USB cable for standard charging as well.

.: Material: Durable double wall plastic
.: Includes a 11.8" USB to Micro USB cable for charging
.: Compatible with iPhone and various Android smartphones
.: Supports 5W wireless charging and works with most plastic phone cases

Bi-directional / Active Tests

Featuring bi-directional control, the YOUCANIC scanner can read any ECU data and monitor the operation of the actuators. This bi-directional diagnostic scanner can precisely locate car problems through active tests, also called actuator tests, letting you quickly know whether a specific system, component, or subsystem is functioning correctly.

Example: If an air suspension compressor is not working and leads to a lowered vehicle, the YOUCANIC scanner can activate the air suspension compressor to help you raise the car or determine whether there is a problem with the air compressor. 

Here are a few examples of active tests that can help you test components, sensors, and switches:

• Test air suspension compressor
• Turn the a/c clutch on and off
• Switch the interior lights on and off
• Perform an evaporative emissions leak test
• Activate folding side mirrors, exterior mirrors
• Test adaptive headlamp
• Test window regulators and motors. 
  
• Activate the window up or down.  
• Turn on/off the radiator fan/interior & exterior lights
• Operate Mirrors/Fuel Injector Balance/ Injector Buzz Test, Door Lock/Window/Horn/ Light/ Headlamp Test, and a lot more. 

40+ Maintenance & Reset Functions

• ABS Bleeding: ABS brake bleeding to get a firm brake pad after repairing the ABS pump system. 
• Oil Light Reset: Reset the Oil Life Reminder (turn off the Oil Service Light) when the engine oil is replaced in case the impurities in the oil may damage the engine. This allows vehicles to recalculate another optimal oil life change interval depending on the vehicle's driving conditions and climate. Your driving safety is also ensured.
• Crankshaft/Camshaft Relearn: The crankshaft position sensor (CKP) is a magnetic induction sensor that determines the crankshaft's position. It will help you know which cylinder piston is at the top dead center to determine the ignition time and detect the crankshaft's rotation angle (engine speed sensor). This function must be done after the engine has replaced the ECU and disassembled or replaced the timing belt assembly and crankshaft position sensor.
• DPF Regeneration: (Diesel Particulate Filter Regeneration) lets you perform forced regen cleaning to clear the blockage by continuously burning the particulates captured in the D-P-F filter. When a regeneration cycle is completed, the D-P-F light automatically goes off.
• EPB Reset: (Electronic Parking Brake Reset) This function can safely and effectively maintain the electronic braking system. Applications include deactivating and activating the brake control system, assisting with brake fluid control, opening and closing brake pads, setting brakes after disc or pad replacement, and so on.
• Battery Registration: Allows the scan tool to evaluate the battery charge state, monitor the close-circuit current, register the battery replacement, and activate the rest state of the vehicle.
• SAS Calibration: (Steering Angle Sensor Calibration) The Steering wheel angle sensor, a vehicle stability control system component, is mainly installed in the direction column below the steering wheel. It helps clear faulty steering angle sensor memories and plays a vital role in steering angle sensor calibration.
• Throttle Body Relearn: Throttle matching initializes the car's throttle actuators so that the learning value of the ECU returns to the initial state to control and adjust the throttle (or idle speed motor) action more accurately to regulate the intake amount.
• Electronic Park Brake: Release the electronic parking brake to replace the rear brake pads and rotors. 
• TPMS Reset: (Tire Pressure System Reset ) When the car tire pressure failure indicator light is on, low or leaking tire pressure is, replacement or installation of TPMS equipment, replacement of tires, damage to the tire pressure sensor, etc. need to do TPMS reset after maintenance. TPMS Service: Looks up the tire sensor IDs from the vehicle's ECU and performs TPMS sensor relearn procedures after replacing tire sensors.

Not all reset functions apply to all vehicle makes and models. For example, battery registration is mainly for BMW and MINI. Most other makes and models do not require battery registration. 

Language Support

Supported languages and how to change them. 

While you can change the scanner interface to any of these languages, the fault code descriptions will always be in English. 

 Wireless Printing

Print vehicle diagnostic reports or screenshots directly to your wireless printer. 

Priority Shipping

Experience the convenience of swift delivery with our products, which are shipped from Baltimore, Maryland, USA. Enjoy fast 2-4 business day shipping across most of the USA, ensuring your order arrives quickly and efficiently.

• Free Shipping in the USA
• Worldwide Shipping is Available at Discounted Rates
• No shipping to PO boxes or freight forwarding service.
• International buyers are responsible for any duty import fee or tariff the destination country may impose. This does not apply to USA customers. 

Technical Specifications

Protocols 

A protocol defines how the diagnostic tool can send commands to the vehicle and how the vehicle can respond to diagnostic data. The YOUCANIC UCAN-II scanner supports several different protocols: 

• ISO9141-2
• ISO14230-2
• ISO15765-4
• K/L lines
• DoubleKLine
• SAE-J1850 VPW
• SAE-J1850PWM
• CAN ISO11898
• High-speed, Middle-speed, Lows-peed, and Single wire CAN
• KW81
• KW82
• GM UART
• UART Echo Byte Protocol
• Honda Diag-protocol
• TP2.0
• TP1.6
• SAE J1939
• SAE J1939
• SAE J1708
• Fault-TolerantCAN
• CAN F
• DOIP

Warranty

• At YOUCANIC, we stand behind the quality of our products with a comprehensive one-year warranty. This warranty covers any defects in materials or workmanship under regular use during the warranty period. From the date of your purchase, you can enjoy peace of mind, knowing that should any issues arise with the product's performance or craftsmanship, YOUCANIC will repair or replace the item at no additional cost. We aim to ensure your complete satisfaction and confidence in using our products, knowing that we are committed to providing outstanding support and service. For full warranty details or to make a claim, don't hesitate to contact our customer service team directly.

Free Priority Shipping

• Free Priority Shipping Across the USA
• Expect Your Order in 2-4 Business Days!

Dimensions 

(L*W*H)

• 25 x 15 *3.8 cm 
• 10" x  6" x 1.5" inches

What's in the box? 

• UCAN-II-B Diagnostic Tablet - Android OS
• VCI OBD-II Bluetooth Adapter
  
• USB-C Charging Cable
• Wall Charger with USB Port
• Quick Starter Guide
• Owner's Manual
• Carrying Case
• Screen protector (already installed)

Tech Support

At YOUCANIC, your satisfaction and support are our top priorities. If you encounter any issues with our products, we're just a phone call away, ready to assist. We can even schedule a remote session to guide you through any complexities directly. 

Our dedicated support section is available exclusively for YOUCANIC customers for car-related inquiries. Post your query and upload any relevant scan results or pictures of fault codes, and our expert team and our community of 13,000 members will be happy to help.

Please note that for non-YOUCANIC tools or products, we advise contacting the respective manufacturers for support. 

Return Policy

If you're not 100% satisfied, don't worry; we have a 30-day full refund policy! Whether you’ve paid via Debit Card, Credit Card, PayPal, or ShopPay, you are entirely covered. You can return your purchase within 30 days for a full refund—no questions asked, even if the product has been used, activated, or registered, provided it isn’t physically damaged. Plus, there are no restocking or processing fees for orders paid in full. Please note that the buyer will be responsible for return shipping costs. 

Policy 

• Cancellations: We can cancel orders that have not shipped at no charge. The buyer is responsible for return shipping for orders that have been shipped/picked up and are canceled or returned.
  
• Duty Fees: The buyer is responsible for paying import taxes if the destination country charges a customs fee or duty on imported goods (international orders only). US customers have no duty fee as the scanner is mailed from Baltimore, MD. 
• Refused Items: Items refused for reasons such as refusing to pay duty fees will be subject to freight charges both ways and a 10% restocking fee.  

Where does the product ship from? 

The scanner ships from one of our U.S. warehouses, typically in Maryland or Texas, depending on inventory and proximity to your location for faster delivery.

Contact Information

We are willing to resolve any issue. While most emails are answered within 12 hours, please allow up to 48 hours for a response. We are not in on weekends or holidays.

• We are in Baltimore, Maryland, open from 9 am to 4 pm M-F. 
• Please contact us with any questions. 
• Feel free to reach us via phone at (888) 959-4265